Shipping policy

Shipping Policy
EvinaOfficial

Processing

Orders are prepared within 1 to 3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times

Standard shipping typically takes 6 to 12 business days depending on your location and carrier volume.

Delivery times are estimates and may vary due to external factors such as customs processing, weather conditions, or carrier delays.

Customs and duties

International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the customer and are not included in the order total.

Address changes

If you need to change your shipping address, please contact support@evinaofficial.com as soon as possible.

We can update shipping details before the order is dispatched. Once an order has been shipped, we are unable to make any address changes.

Delays or lost packages

If your order is delayed beyond the estimated delivery window or confirmed lost by the carrier, please contact us at shopevinaofficial@gmail.com.

Once verified, we will offer an appropriate solution, which may include a replacement or a refund depending on the situation.