Refund policy

Refund Policy — Evina Official

By completing a purchase on our store, you agree to the terms of this refund policy.

Refund Window
You have 30 days after receiving your order to submit a refund request. Requests submitted after 30 days will not be reviewed.

Refund Eligibility
We review every case individually. Eligible reasons include items that arrive damaged, defective, or incorrect, as well as cases where you are not satisfied with your purchase. Our team will assess each request and respond with a resolution.

How to Request a Refund
Email us at shopevinaofficial@gmail.com with your order number, the email used at checkout, and a description of your issue. Photos may be requested depending on the nature of your claim.

Resolutions
As our products are shipped internationally, we do not accept physical returns. All approved refund requests are resolved through a replacement, store credit, partial refund, or full refund at our discretion without requiring the item to be returned. We reserve the right to determine the appropriate resolution on a case by case basis.

Refund Processing
Once your request is reviewed, you will be notified of approval or denial. If approved, refunds are issued to the original payment method within 10 business days. Processing times may vary by bank or payment provider.

If more than 15 business days have passed since your refund was approved, contact us at shopevinaofficial@gmail.com.

Exchanges
We do not offer exchanges. If you would like a different size or item, place a new order separately.

European Union
Orders shipped to the European Union are processed immediately upon placement to ensure fast fulfillment. Once an order has been processed or shipped, it cannot be canceled. Refund requests after delivery are reviewed under the same eligibility terms above.